Refund policy

Changed your mind? You can return unopened, non-food items within 14 days of delivery. Please use our Contact us form with your order number before sending anything back. The item must be unused and in its original sealed packaging. You pay the return postage.

Items we can’t accept back (unless faulty or sent in error): food, drinks and confectionery, and personal care or hygiene products that have been opened.

Refunds: Once we receive and check your return, we refund you within 14 days to your original payment method.

Damaged, faulty or wrong items: Please contact us with your order number and photos as soon as possible, ideally within 48 hours of delivery. We’ll send a replacement or a full refund, including the original delivery charge, at no cost to you.

Chocolate in hot weather: We pack chocolate carefully. In very hot weather we may hold dispatch until conditions improve. If your chocolate arrives melted and unusable, contact us and we’ll help.

Wrong address or uncollected parcels: If a parcel comes back to us because the address was wrong or it wasn’t collected, we’ll either re-send it (you pay the new delivery charge) or refund the cost of the products.