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Terms & Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website up-time

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Links to and from other websites

1.6 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.7 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.8 By linking to this website in breach of clause 1.7 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.9 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.10 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.11 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.12 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Placing An Order:

1.13 Placing an order is a simple process. Just add the items you require to the basket. Proceed to the checkout and complete necessary information such as your name and address and make the payment.

Availability of products

1.14 We will make efforts to ensure that all products are all available, but there might be some that go out of stock or Manufacturers sometimes cease making certain products and you will be informed. We reserve the right to make this web site unavailable at any time just to upgrade the site without notice.Product images are for illustration purpose only.

Shipping and Handling

1.15 We process orders received within 2 working days once the payment is confirmed.

1.16 We are unable to guarantee delivery by a specific date. If you need your order by a certain date, please check with us in advance to see if this is possible.

1.17 During busy seasons like Easter and Christmas, we suggest you place orders as early as possible to allow sufficient time for us to process and dispatch your order, and to allow for delivery times, including seasonal delays in your local area which are beyond our control.

1.18 Unless stated the delivery times are estimates in working days and apply from the day of dispatch and maybe subject to customs delays. Depending on the delivery destination country, you will need to check and ensure if there are any restrictions or duties involved with your goods and any charges incurred for this will be applicable to you as the customer.

1.17 We do not accept responsibility if the delivery of the order delayed due to anything outside of our control such as flood, fire, civil unrest, volcanic ash cloud, other acts of God, war, Customs inspection or industrial action.

Returns and Refunds:

1.18 We accepts returns of products in unused and unopened condition, return cost will be bared by customer. We do not accept return of Grocery and personal care products.

1.19 If you have made mistake while placing an order such as incorrect or wrong delivery address we will not be able to offer refund on any return or postage. If the mistake is occurred by us in fulfilling the order, we will either send you the replacement or refund you the cost of the product and shipping paid.

1.20 If your parcel is returned back to us as undelivered as unclaimed or due to wrong delivery address, we will charge for re-shipping cost or alternatively refund you the cost of product only.

1.21 If you received the product in damaged condition, please email us within 24 hours with the photo of the product received damaged along with the package received.We will then submit claim to the courier and issue the refund once we have received the claim amount from the courier.

1.22 Although we take every care while processing the order, there are chances to occur human error, in such cases we will try and rectify the mistake as soon as we can.

Taxes and Custom Duty:

1.23 Customs Officials often charge import duty and other taxes on goods arriving in certain countries. Unfortunately, we have no control over this and you will be liable for any charges levied. We recommend you check with your local customs authority prior to placing an order, to check whether your goods will attract any charges.

Contacting us:

If you have any comments or concerns, please contact us at Zorba Online, Unit 19 Wadsworth Business Center, 21 Wadsworth Road, Perivale, UB6 7LQ, United Kingdom or email us at